Tickets Bought in Person
For both the main EuroMillions draw, and the additional HotPicks game, you can claim any winnings by following the procedures outlined below.
| Amount Won | How to Claim |
|---|---|
| Up to £100 | Take your ticket to any authorised retailer and have it scanned by a member of staff. Successful entries produce a ‘win sound’ and a receipt will be produced which will tell you the value of your prize. |
| £101 – £500 | Some retailers can pay out amounts of up to £500 in cash at their discretion, but they are not obliged to do so. If a retailer cannot pay you can either return at an agreed time, go to another retailer or visit a designated National Lottery Post Office. However, if the retailer has already validated your ticket, you will have to return to the same establishment when they have the funds available. |
| £501 – £50,000 | Visit a National Lottery Post Office or a regional payout centre and complete a claim form. Winnings will be paid by cheque, although Post Offices can issue up to £500 in cash out of any prize won.Any winnings of up to £50,000 can also be redeemed by post. Players must write their name and address on the back of their ticket and complete a claim form for prizes over £5,000. The postal address is: The National Lottery, Accounts Department, PO Box 287, Watford, WD18 9TT. |
| £50,001 and over | Contact the National Lottery directly by ringing 0333 234 50 50. Upon completing a claim form and presenting a valid form on identification, prizes can be received at an agreed location. |
For more information about affiliated Post Offices and Regional Centres, visit the main UK Lottery Claims page.
Methods of redeeming non-cash prizes, such as those awarded on Mega Week draws, will be detailed in the specific rules created for the individual draw.
Charities in Switzerland
There are two official lottery operators in Switzerland : Swisslos and Loterie Romande. Swisslos supports national sports programs, the Olympic team and youth access to football, while also focusing on the German-speaking cantons of Switzerland and Ticino, across sectors like culture, the sport, social issues and the environment. Loterie Romande supports charities in the French-speaking cantons, especially in sports, of social, education, health, of the culture, of research, heritage, environment and tourism.
UK charities
United Kingdom, for every pound spent on national lottery games, including EuroMillions, 28 pence is donated to noble causes. More than 37 billion pounds have been raised since the creation of the national lottery, with over 30 million pounds added each week to funds earmarked for worthy causes.
Over half a million winnings have been donated to projects across the UK, and the numbers are increasing significantly from year to year. The funds raised are distributed by different entities covering four main categories : sport ; art ; patrimony ; health, environment and charities.
The money is divided proportionally as defined by the culture department, media and sport.
You might also find these auxiliary sections useful:
Lost and damaged tickets
When you lose your ticket or damage it so badly, that it can no longer be read or scanned, you should contact your lottery operator, to find out how to proceed. If you have a winning ticket, that has been lost or damaged, you must report this as soon as possible after the winning drawing, as your claim may be invalidated, if you hand it in too late.
The contact details of the Swiss, Austrian, Belgian and Luxembourg lottery operators can be found above.
Request prices
There are different procedures, to request prizes from EuroMillions, where it depends, how much you gain, whether your entry fee was purchased in-store or online and in which country the ticket was purchased. Smaller winnings can usually be claimed at the lottery ticket offices, while larger winnings must be claimed at a regional office or the lottery center.
Visit the How To Claim Your Winnings page and find out everything, what you need to know about the requirement of EuroMillions prizes in each participating country.
Tickets purchased in other EuroMillions countries
EuroMillions prizes can only be requested in the same country, in which the winning ticket was purchased. For example, when you buy a ticket in Spain, you can't get any prices, that you won with it, claim in Switzerland and vice versa.
If you have a EuroMillions ticket, that you bought in another country, win a prize, you need to contact the lottery operator in the country, to figure out, whether you can take other precautions, to request the price – please note, that this is at the discretion of the selling lottery operator. Visit the dedicated page for participating in EuroMillions abroad, to find the contact details of the respective lottery providers in the participating countries.
Detection of lottery fraud
Lottery fraud is unfortunately very common these days, however, there are two golden rules, that you should remember, to protect yourself from it:
- You cannot win a prize in a lottery, in which you did not participate. If you ever get notified, because you won a prize in a lottery, in which you did not participate, it is a scam.
- No legitimate lottery organization would charge you an upfront fee to pay out your prize money. It also applies here, that every message, which charges a fee to “release” a lottery win, is a scam.
Go to the Fraud Cases page, for more information on this type of scam, including other ways to detect lottery fraud.
Online Winners
| Amount Won | How to Claim |
|---|---|
| Up to £500 | Prizes up to £500 are paid directly into your National Lottery account. |
| £501 – £30,000 | This is paid to the debit card associated with your National Lottery account, but you need to confirm the payment should be made before it can be issued. |
| £30,001 – £50,000 | Contact the National Lottery Customer Care team on 0333 234 44 33 and quote your ticket number. You will be paid either by cheque or directly into your bank account. |
| £50,001 and over | Contact the National Lottery Customer Care team on 0333 234 44 33 and quote your ticket number. Once your claim has been verified, you must collect your winnings in person. The National Lottery reserves the right to choose whether to issue your payment as a cheque or bank transfer. |
Direct Debit and Pingit
For players who pay by Direct Debit, prizes of up to £50,000 are directly transferred into the bank or building society account associated with the payment. Pingit prizes are paid into your Pingit account. For sums worth more than £50,000, you must contact the Customer Care Team to arrange the receipt of your winnings.
Syndicates and Subscriptions
If you joined an online syndicate, or chose your EuroMillions numbers online through theLotter.com, then you will receive any prizes directly into your private account. For larger amounts, you will need to contact their support team to arrange collection of your winnings.
